Refund & Return Policy
Auto Relics Store maintains a strict 10-day return notification window for genuine manufacturer defects and verified transit damage. Please review our mandatory requirements below for Scale Diecast Models and High-Performance RC Vehicles.
10-Day Window
All return/exchange requests must be submitted within 10 days of carrier delivery.
Mandatory Video
Continuous uncut unboxing video is required for both Diecast Models & RC Vehicles.
Factory Sealed
Must be in original factory condition, original box, and never glued or altered without authorization.
No Remorse Returns
Returns are strictly not accepted for change of mind or disliking the item upon arrival.
⚠ Mandatory Immediate Notification Upon Delivery:
We have to be notified immediately upon receipt if there are any damages or defects to the items so we can immediately file a claim with the shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund.
10-Day Claim Window & Continuous Video Proof
We must be notified of all returns, exchanges, or defect claims within 10 calendar days from the day the order was placed / delivered. Prior to any return, we have to be notified right away upon receipt of the reason for the return.
Mandatory Unboxing Video Protocol (Required for BOTH Diecast & RC Products):
Because high-precision diecast models and hobby-grade RC vehicles feature delicate photo-etched components, suspension systems, and electronic powertrains, a continuous, uncut unboxing video is required for any claim involving shipping damage, missing parts, or out-of-box defects:
- External Parcel View: Show the sealed shipping box with carrier tracking label clearly visible in the frame before cutting.
- Uncut Recording: Continuous single video recording without pauses, cuts, or edits showing the outer tape seal being sliced.
- Immediate Item Inspection: Unboxing the manufacturer container in full view to inspect model condition, paint finish, transmitter, and components.
Return Merchandise Authorization (RMA):
Do not ship any items back without prior written authorization and an RMA number from Auto Relics Store. Unauthorized packages will be rejected.
Original Factory Condition & Collector Packaging
Our static scale diecast replicas (1:18, 1:24, 1:43, 1:12) are fulfilled directly through authorized master distributor facilities. Collectible models are subject to strict manufacturer condition terms:
- Factory manufacturing defects proven upon immediate unboxing.
- Carrier transit damage where the external shipping box is crushed during transit (with prompt notification).
- Incorrect item, scale, or livery delivered due to warehouse error.
- Glued or self-repaired models: Do NOT fix or glue little parts without our authorization. We will NOT accept any item back if it was glued or altered.
- Items missing the original factory box or protective polystyrene foam packing.
- Buyer's remorse: "I changed my mind", "Not what I expected", or "I dislike the color".
⚠ CRITICAL: DO NOT GLUE OR ATTEMPT REPAIRS
Merchandise must be in original factory condition and original box and has to be packaged exactly as the manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box.
US Freight Forwarders & International Reshipment:
If items are shipped to shipping carriers / freight forwarders in the USA and the shipping carrier then ships the items to customers in other countries, we will not be responsible for any damages to the items incurred during third-party international forwarding.
Hobby-Grade RC Policies & Operating Disclaimers
Due to the high-torque brushless/brushed electronics, mechanical powertrains, and high speeds of our Radio-Controlled models (Traxxas, Arrma, Axial, MJX, WLtoys, Kyosho), all claims for shipping damage, missing parts, or Dead-On-Arrival (DOA) components strictly require an uncut unboxing video.
We do NOT accept returns if you reject or return the RC vehicle because you "do not like it", "it is too fast", "it is too large/small", or because of change of mind. All technical specs, scale dimensions, and motor configurations are fully detailed prior to checkout.
RC vehicles are high-stress action machines. Once an RC model has been run on pavement, grass, dirt, sand, or water, returns and refunds are strictly void. Damage resulting from driving crashes, stripped nylon/metal gears, water immersion, thermal overheating, or improper LiPo battery charging is solely the operator's responsibility.
Fee Schedules & Delivery Terms
Non-Refundable Shipping & Handling: All shipping and handling fees are non-refundable with an exception where Auto Relics Store / our fulfillment center has made an error by shipping an incorrect item to the customer.
Incorrect Merchandise: In the case of warehouse error, customers must contact us within one week (7 days) of delivery to obtain a prepaid return label or request merchandise pick-up prior to return. Once the item is received back at the warehouse, a correct replacement unit will be dispatched or a full refund issued if unavailable.
Unclaimed, Undeliverable & Refused Returns: Unclaimed, undeliverable, and refused delivery returns will be subject to cancellation and a refund less our original shipping cost.
How to Submit a Claim (RMA Request)
If you notice transit damage or defect upon delivery within your 10-day window, submit your claim immediately:
Email info@autorelicsstore.com right away with your Order Number and Subject: "RMA Request - Order #[Your Number]".
Attach your continuous unboxing video link (Google Drive, YouTube unlisted, or email attachment) and clear photos of the shipping label and packaging.
Our claims team reviews evidence within 1–2 business days. Approved claims receive return routing instructions and replacement/refund issuance.
